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Webinar: Meeting customer demands |
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Written by administrator
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Wednesday, 15 December 2004 |
Webinar: Meeting customer demands
BEA and AMR Research on increasing business responsiveness
Today's customers are spoiled for choice—and what makes them choose to go with one company is often its responsiveness to their needs. In this recently archived Webinar, Eric Austvold, research director at AMR Research, and Mark Atherton, VP of solutions marketing at BEA, discuss how companies can meet demands for more responsive service. They explore the issues surrounding the limitations of single customer service applications and the role of innovation in differentiating companies at the point of customer interface.
» Listen to the recent Webinar, Adaptable Customer Service: Exceeding Customer Demands with Today's Technology.
http://www.responsetrack.net/lnk/bea37199/?1189R0L21CZ
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